ShutterLand Exterior Shutter Warranty & Policies

ShutterLand exterior shutters are designed and constructed to provide years of dependable service. We stand behind the quality and craftsmanship of our products, and customer satisfaction is paramount. Should a problem arise, ShutterLand is committed to working with customers to address concerns and provide a fair and timely resolution.

ShutterLand’s warranty policies reflect that commitment, providing coverage for manufacturing defects in wood, composite, PVC, vinyl, and aluminum exterior shutters. The terms outline returns, warranty coverage, shipping procedures, and the process for resolving product concerns.

Return & Order Cancellation Policy

All ShutterLand custom exterior shutters are manufactured according to customer-provided specifications. Because each order is made to order, custom-manufactured shutters cannot be returned.

Orders cannot be changed or canceled after processing has begun.

In-Stock Merchandise

Eligible in-stock items may be returned within 30 days of receipt, subject to a 15% restocking fee. Return shipping expenses are the customer’s responsibility.

Products that qualify for repair or replacement under the applicable warranty are handled through the warranty claim process rather than the standard return policy.

Exterior Shutter Warranty Coverage

Warranty coverage is subject to the limitations, exclusions, and maintenance requirements below.

Wood, Composite & PVC Shutter Warranty

One-Year Limited Warranty

Wood, composite, and PVC shutters are warranted against manufacturing defects that render the shutters unusable or unfit for ordinary use for one year, provided they are properly finished, installed, and maintained.

Limited Lifetime Warranty

Wood, composite, and PVC shutters are warranted against material manufacturing defects for the life of the shutter, subject to the conditions and exclusions of this warranty.

The limited lifetime warranty does not cover rot, deterioration, or paint finishes beyond the initial one-year warranty period.

Manufacturing Tolerances & Cosmetic Allowances

• Warping of 1/16 inch or less per foot of component length is within manufacturing tolerance and is not considered a defect.
• Minor surface imperfections, small blemishes, and cosmetic variations that do not affect performance are not covered.
• Minor imperfections on the back of composite shutters that do not affect performance or installed appearance are not considered defects.

Vinyl Shutter Warranty

Vinyl exterior shutters manufactured from polypropylene or polystyrene carry a limited lifetime warranty against breaking, cracking, splitting, or warping.

Coverage requires proper installation according to the manufacturer’s instructions and is subject to the general exclusions outlined below.

Aluminum Shutter Warranty

Materials & Workmanship — Five Years

Aluminum shutters are warranted against manufacturing defects in materials and workmanship for five years.

Powder Coat Finish

• Standard TGIC powder coat finish: Three-year warranty.
• Powder coat applied over epoxy primer: Five-year warranty.

Finish coverage excludes peeling, lifting, or deterioration resulting from drilling, cutting, bending, alterations after installation, or galvanic corrosion.

Improper installation and failure to follow the required cleaning and maintenance procedures may void applicable coverage.

Required Aluminum Shutter Maintenance

Aluminum shutters must be maintained according to the following requirements to preserve warranty coverage:

• Clean at least once every three months using a mild cleaning solution.
• Use a soft, nonabrasive cotton cloth when scrubbing is necessary.
• Keep cleaning solution contact time below one hour and rinse thoroughly with cold water.
• Clean only when the shutter surface temperature is below 80°F (27°C).
• Use isopropyl alcohol only when removing grease or oil.

Coastal installations may require more frequent freshwater rinsing to remove accumulated salt.

Additional care instructions are available in the Exterior Shutter Care and Maintenance Guide.

General Warranty Exclusions

ShutterLand warranties do not cover:

• Damage resulting from accidents, abuse, misuse, misapplication, or unauthorized alterations.
• Improper installation, incorrect measurements, or customer-provided specifications.
• Damage resulting from inadequate maintenance, improper storage, or unauthorized repairs.
• Damage from fire, flooding, extraordinary weather events, or other conditions beyond normal intended exterior exposure.
• Normal wear and tear, including scratches, chips, scrapes, finish deterioration, touch-ups, and minor surface blemishes.
• Minor cosmetic imperfections on concealed or back-side surfaces that do not affect performance.
• Warping within the stated manufacturing tolerance of 1/16 inch per foot.
• Labor expenses for removal, reinstallation, refinishing, adjustments, or service trips.
• Damage occurring during transportation back to the manufacturing facility for inspection or repair.

Warranty claims are limited to the original purchase price of the affected products.

Shipping & Delivery Policy

ShutterLand ships completed orders directly to the designated delivery address.

• Shipments are released when production is complete and are not announced before departure.
• Tracking information and delivery instructions are emailed after shipment.
• UPS and FedEx packages are generally delivered without a required signature.
• Freight carriers may contact the recipient to schedule delivery.
• After two unsuccessful attempts to arrange a freight appointment, the carrier may proceed with delivery without an appointment.
• Unsuccessful delivery attempts may result in additional redelivery or storage fees.

Delivery Inspection & Damage Reporting

Shipping damage, shortages, and defects identified upon delivery must be reported to ShutterLand within seven days of receipt and before the shutters are altered or installation is attempted.

Inspecting a Shipment

Immediately upon delivery:

1. Photograph all cartons, pallets, crates, and shipping labels, even when no visible damage is present.
2. Note visible freight damage directly on the carrier’s freight bill before accepting the shipment.
3. Open all packages and inspect the contents.
4. Verify the quantity, dimensions, style, configuration, and finish of the shutters.
5. Report any shipping damage, shortages, or apparent defects to ShutterLand within seven days.

Retain the original packaging and shipping materials until the inspection is complete and any delivery-related claim is resolved.

The seven-day reporting requirement applies to delivery-related issues. Manufacturing defects discovered later are reviewed according to the applicable product warranty period and conditions.

Unpacking & Storage Before Installation

Shutters should be unpacked promptly and stored in a clean, protected area if installation will not occur immediately.

• Store all shutters horizontally on their long side edges. Do not stand shutters vertically on end.
• Protect shutters from direct sunlight, moisture, excessive heat, and physical damage during storage.
• Place parchment paper between factory-painted shutters to prevent direct contact between painted surfaces.
• Do not allow cardboard or other packing materials to remain in contact with factory-painted finishes during curing.

Follow any additional material-specific storage and handling instructions provided in the applicable shutter installation guide.

Improper storage that results in warping, finish damage, or other deterioration is not covered by warranty.

Warranty Claim Process

To report shipping damage or initiate a warranty claim, contact ShutterLand by replying to the original shipping notification email or through the ShutterLand Contact Page.

Required Claim Information

Provide the following information:

• Order number beginning with “SX.”
• Quantity of affected shutters.
• Width and height of each affected shutter.
• Description of the damage or suspected defect.
• Wide-angle photographs showing the complete affected shutters.
• Close-up photographs clearly identifying each damaged or defective area.

Label photographs when multiple shutters are involved so each issue can be associated with the correct shutter.

Additional Documentation for Shipping Damage

For damage discovered upon delivery, also provide photographs of the original packaging, shipping labels, and any visible carton or freight damage.

ShutterLand may request additional information or supporting photographs before determining whether a product requires inspection, repair, or replacement.

Do not alter, repair, or dispose of affected merchandise while a claim is under review without authorization from ShutterLand.

Warranty Inspection & Resolution

ShutterLand reserves the right to inspect, repair, or replace products reported as damaged or defective.

ShutterLand determines whether a claim qualifies for warranty coverage and whether repair or replacement is appropriate.

When a claim is approved:

• Shutters requiring repair may need to be returned to the original manufacturing facility.
• Replacement shutters will be manufactured as efficiently as possible.
• Repairs and replacements will be limited to the original material, style, configuration, dimensions, and specifications.
• Repaired or replacement shutters will be shipped to the original delivery address.

Products determined to be non-defective or altered in a manner that invalidates warranty coverage may be returned freight collect without repair or credit.

Warranty Transportation Expenses

For approved claims, ShutterLand covers one-way transportation from the manufacturing facility to the original delivery address.

Packaging and transportation expenses for returning merchandise to the manufacturing facility are the customer’s responsibility.

If a claim is determined to be invalid, all associated repair, replacement, and freight expenses are the customer’s responsibility.

Warranty Eligibility

Warranty coverage applies only to the original purchaser and is not transferable to subsequent owners.

Contact ShutterLand

For warranty questions, shipping damage, or assistance with an existing order, contact:

ShutterLand

Phone: 800-483-5028

Mailing Address:
PO Box 6926
Leawood, KS 66206

Contact ShutterLand

Legal Rights

This warranty gives specific legal rights, and consumers may also have other rights that vary from state to state.