We are very pleased with the quality of our new shutters. They're well made; very solid and substantial. Much better than the cheaper vinyl shutters from Home Depot. They arrived as scheduled and the crating was very well done. No damages occurred. Having them primed at the factory is a no-brainer. We applied 2 top coats and it went on easily. We installed them using the Lexan brackets, which work very well. Communications from Shutterland was exceptional. Their website is also very well set up. It provides a lot of good information and even has a good estimating tool.